Shipping policy

Shipping Policy: All orders are processed and shipped within 7-10 business days. Business days do not include weekend or holidays. Once your order has been shipped, you will receive a confirmation with tracking information. pleASE ensure your shipping address is correct at checkout, as we are not responsible for delays caused by incorrect addresses.

Processing & Fulfillment: Due to the premium nature of our 100% human hair products and quality control standards, all orders undergo processing before shipment. high-volume periods, launches, and promotions may require the full processing window.

Lost or Delayed Packages: House of Jolie Hair is not responsible for carrier delays, lost, or stolen packages once they have been shipped. Customers must contact the shipping carrier directly for delivery issues.